Below is a summary of our shipping and returns policy
DETAILED SHIPPING POLICY
Purchase within UAE: We provide free shipping in UAE (except remote areas). We charge AED 50 additional for remote areas listed here
Carpets: We complete most deliveries within UAE on the next day of order. However, due to unexpected sales surge or deliveries in remote areas, delivery may take up to 3 days
Furniture: All furniture items are manufactured / assembled on order in our factory in UAE. Delivery time is 5 days for Dining Tables, 15 - 20 days for all other items.
Purchase outside UAE:
We can arrange shipping across the world. Typical charges are AED 180-220 for small carpets (150 x 220 cm) and AED 250-320 for medium size carpets (200 x 300 cm). Exact prices will be calculated on the basis of shipping weight and delivery location and will be informed to the customer after placing the order and must be paid by the customer before shipping. Refusal to pay shipping charges will lead to cancellation of the order and order amount will be refunded with a deduction of 4% charge. Please contact here to arrange international shipping and refer to below documents for exact prices and delivery dates:
15% fuel surcharge will be applied on above shipping charges
10% government levy will be applied on above shipping fees (if total order weight is below 30 kg)
DETAILED RETURN POLICY
If you browse through our 'Happy Customer Photos', you can notice how satisfied our customers are. Our customers have often told us that the products are more beautiful than they appear in the pictures. So please be rest assured that you will like the colours and quality. You can also visit our studio to view the products
If you still want to return/exchange, you can do that within 7 days provided products are in unused condition.
For carpets, you have following options to return / exchange
1. Customer returns/exchanges items to our warehouse in Dubai: No deduction
2. Exchange of items from customer's home: No deduction (1 time exchange only)
3. Money back and pickup of items from customer's home: Return shipping charges will be deducted at the rate of AED 6 per kg (minimum AED 40). For example, a low pile 150x220 cm size carpets usually weigh 6 kg and return shipping charges for this size will be AED 40
For furniture, we do not entertain return or exchange since all furniture items are made on order
Carpets return/ exchange must be requested within 7 calendar days of purchase back through whatsapp/call on +971-566500184 or email to firstname.lastname@example.org with original invoice
The product should be unused and repacked the way it was received by the customer
Upon receipt of the product back at our warehouse, we will return the purchase amount after deducting return shipping charges (if any) mentioned above
If the product has damages or stains, Handpicked Furniture reserves the right to deducted further charges up to 100% of purchase value
Mode of refund will be same as the mode of payment (cash on delivery refunds can be bank account transfers also). Refund processing may take up to 7 days after receiving the items in our warehouse. Bank transfer / credit card refunds may take additional time depending on your bank
No return / exchange will be entertained after 7 calendar days of purchase.
International purchases are not eligible for money back / exchange / refund
You can pay through Cash on Delivery / debit cards / credit cards / bank transfer. Our credit card payments are processed through Foloosi secure payment gateway (Positive SSL and PCI DSS compliant).
We have design partnerships with several interior decorators and short-term rental companies. Contact us at +971-569948764 for bulk discounts